Book Formatting Service respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit our website, contact us, request a quote, purchase services, submit a manuscript, communicate with our team, interact with our advertisements, or otherwise use our book formatting services.

This Privacy Policy applies to Book Formatting Service, including our website, online forms, email communications, advertising campaigns, client intake process, service delivery process, payment-related interactions, and any related online or offline services that link to this Privacy Policy.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Book Formatting Service provides book formatting services, professional book formatting services, book editing and formatting services, manuscript preparation, interior book formatting, book page formatting, eBook formatting, print formatting, and related publishing support services for authors, writers, self-publishers, entrepreneurs, professionals, and organizations.

For purposes of this Privacy Policy, “Book Formatting Service,” “we,” “our,” or “us” refers to the business operating this website and providing the services described above.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information we collect from users, visitors, leads, clients, prospective clients, newsletter subscribers, advertising audiences, and individuals who communicate with us.

It covers information collected through:

  • Our website and contact forms.
  • Quote request forms and lead forms.
  • Email, phone, chat, SMS, or other communications.
  • Client onboarding and project intake.
  • Manuscript submission and file transfers.
  • Payment and billing interactions.
  • Advertising, analytics, cookies, pixels, and tracking technologies.
  • Social media pages, paid ads, and third-party platforms that direct users to us.
  • Any other interaction where this Privacy Policy is linked or referenced.

This Privacy Policy does not apply to websites, platforms, or services operated by third parties that we do not control.

3. Personal Information We Collect

We may collect personal information directly from you, automatically through our website and digital tools, from service providers, from advertising platforms, and from other lawful sources.

The type of information we collect depends on how you interact with us.

4. Information You Provide Directly

You may provide personal information when you fill out a contact form, request a quote, submit a manuscript, place an order, schedule a consultation, subscribe to updates, communicate with our team, or purchase our services.

This information may include:

  • Your name.
  • Email address.
  • Phone number.
  • Mailing address or billing address.
  • Country, state, province, or region.
  • Business name, if applicable.
  • Author name, pen name, or publishing name.
  • Book title, subtitle, genre, and project details.
  • Manuscript files, sample chapters, book interiors, cover files, images, illustrations, references, and related publishing materials.
  • Information about your publishing goals, platform preferences, deadlines, and service needs.
  • Messages, emails, feedback, support requests, revision requests, and other communications.
  • Payment-related information, such as billing details, payment confirmation, transaction records, and invoice information.

We do not intentionally collect more personal information than is reasonably necessary for the purposes described in this Privacy Policy.

5. Manuscript and Project Information

Because our services involve book formatting, editing, layout, and publishing support, you may submit manuscripts, drafts, book files, illustrations, images, author bios, acknowledgments, dedications, references, footnotes, endnotes, and other project-related materials.

We understand that manuscripts may include personal stories, unpublished ideas, confidential business information, family history, creative works, sensitive subject matter, or private details. We treat manuscript and project files as confidential client materials.

We use manuscript and project information only to provide the services you request, communicate with you about the project, complete formatting or related work, make revisions, deliver final files, maintain reasonable business records, and comply with legal or contractual obligations.

We do not claim ownership of your manuscript or original creative work. Ownership of your submitted content remains with you or the applicable rights holder, subject to any separate written service agreement between you and Book Formatting Service.

6. Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device, browser, and website activity. This information may be collected through cookies, pixels, tags, server logs, analytics tools, advertising tools, and similar technologies.

This information may include:

  • IP address.
  • Browser type and version.
  • Device type.
  • Operating system.
  • Pages visited.
  • Date and time of visit.
  • Time spent on pages.
  • Referring website or advertisement.
  • Click activity.
  • Approximate location based on IP address.
  • Website performance data.
  • Conversion activity, such as form submissions or completed purchases.
  • Cookie identifiers or advertising identifiers.
  • Interaction with marketing emails, if applicable.

We use this information to operate the website, improve performance, understand user behavior, measure marketing effectiveness, prevent fraud, improve user experience, and support advertising and analytics.

7. Cookies and Tracking Technologies

Cookies are small files placed on your browser or device when you visit a website. We may use cookies and similar technologies to make our website work, remember user preferences, understand website traffic, support security, measure conversions, and improve advertising.

We may use the following categories of cookies:

Essential Cookies

These cookies help the website function properly. They may support security, page navigation, form submission, fraud prevention, and basic website operation.

Analytics Cookies

These cookies help us understand how visitors use our website. They may show which pages are visited most often, how users arrive at the website, and how visitors interact with our content.

Advertising Cookies

These cookies may help us deliver, measure, and improve advertisements. They may be used to understand whether a visitor came from an ad, whether a form was submitted after clicking an ad, or whether a visitor may be shown relevant ads later.

Functionality Cookies

These cookies may remember preferences or improve user experience on the website.

You can usually control cookies through your browser settings. Some browsers allow you to block or delete cookies. If you disable cookies, parts of the website may not function properly.

Where required by applicable law, we will provide cookie notices, consent tools, or opt-out options.

8. Advertising, Remarketing, and Paid Ads

We may run paid ads in the future through platforms such as Google Ads, Meta/Facebook, Instagram, LinkedIn, Bing/Microsoft Ads, TikTok, or other advertising networks.

If we use advertising platforms, we may use cookies, pixels, tags, conversion tracking, audience tools, and similar technologies to:

  • Measure ad performance.
  • Track conversions from ads.
  • Understand which campaigns generate inquiries or clients.
  • Show relevant ads to people who have visited our website.
  • Create or use custom audiences, lookalike audiences, or similar advertising audiences where permitted by law.
  • Limit repetitive ads.
  • Improve marketing strategy.
  • Analyze lead quality and campaign effectiveness.

Advertising platforms may collect or receive information from our website and other websites or apps to provide measurement services and targeted advertising, depending on your settings and applicable law.

We will not intentionally use advertising tools to collect sensitive personal information for advertising purposes. We also do not knowingly create advertising audiences based on sensitive categories such as race, religion, health, political views, precise geolocation, financial hardship, or other restricted categories.

9. Analytics and Measurement Tools

We may use analytics and measurement tools to understand how visitors use our website and how our marketing performs. These tools may include Google Analytics, Google Tag Manager, Meta Pixel, Microsoft Clarity, Hotjar, CRM analytics, email marketing analytics, or similar tools.

These tools may collect information such as pages visited, referral sources, device details, approximate location, clicks, form interactions, and conversion events.

We use this data to improve our website, refine our services, identify technical issues, understand client needs, and measure advertising performance.

10. Lead Forms and Marketing Communications

If you submit a lead form, request a quote, download a resource, subscribe to updates, or contact us through an ad or landing page, we may use your information to respond to your inquiry, provide service information, send follow-up communications, and offer relevant services.

We may contact you by email, phone, SMS, WhatsApp, or other communication methods, depending on the information you provide and applicable law.

You may opt out of marketing emails by using the unsubscribe link included in the email or by contacting us directly. Even if you opt out of marketing communications, we may still send transactional or service-related messages, such as project updates, invoices, file delivery notices, revision communications, or legal notices.

11. Payment Information

If you purchase services, payment may be processed by third-party payment processors. We may collect billing details, transaction records, invoice information, and payment status information.

We generally do not store full credit card numbers on our own systems unless expressly stated and handled through compliant payment infrastructure. Payment processors may collect and process payment details according to their own privacy policies and security standards.

We use payment-related information to process transactions, issue invoices, confirm orders, prevent fraud, maintain accounting records, manage refunds, and comply with legal obligations.

12. How We Use Personal Information

We may use personal information for the following purposes:

  • To provide book formatting services and related services.
  • To review manuscripts and project materials.
  • To prepare quotes, proposals, invoices, and service agreements.
  • To communicate with you about your project.
  • To format, edit, revise, prepare, and deliver book files.
  • To provide customer support.
  • To process payments and maintain billing records.
  • To send service updates and project-related messages.
  • To send marketing communications where permitted.
  • To run, measure, and improve advertising campaigns.
  • To analyze website traffic and user behavior.
  • To improve our website, services, and client experience.
  • To prevent fraud, misuse, unauthorized access, or security incidents.
  • To maintain internal business records.
  • To enforce our terms, policies, or agreements.
  • To comply with legal, tax, accounting, regulatory, or law enforcement requirements.
  • To protect our rights, property, clients, staff, website, and business operations.

13. Legal Bases and Business Purposes for Processing

Although US privacy laws vary by state and do not always use the same legal basis structure as other jurisdictions, we process personal information for legitimate business and commercial purposes, including service delivery, client communication, transaction processing, marketing, security, recordkeeping, legal compliance, and business improvement.

Where consent is required, such as for certain marketing communications, cookies, advertising technologies, or international users, we will seek consent as required by applicable law.

14. How We Share Personal Information

We may share personal information with trusted third parties when reasonably necessary to operate our business, provide services, process payments, run marketing, comply with law, or protect our rights.

We may share information with:

  • Formatting professionals, editors, designers, proofreaders, project managers, or contractors involved in delivering your services.
  • Website hosting providers.
  • Cloud storage providers.
  • Email service providers.
  • CRM and project management platforms.
  • Payment processors.
  • Accounting and bookkeeping providers.
  • Advertising platforms.
  • Analytics providers.
  • Customer support tools.
  • File transfer platforms.
  • Cybersecurity, fraud prevention, and IT service providers.
  • Legal, tax, compliance, and professional advisors.
  • Government authorities, courts, regulators, or law enforcement when required by law.

We require service providers and contractors to use personal information only for authorized business purposes and to protect it using reasonable safeguards.

15. Sale or Sharing of Personal Information

We do not sell personal information in the traditional sense of exchanging it for money.

However, some privacy laws, including California privacy law, may define “sale” or “sharing” broadly to include certain advertising, remarketing, analytics, or cross-context behavioral advertising activities involving cookies, pixels, or similar technologies.

If our use of advertising cookies, pixels, or tracking technologies is considered a “sale” or “sharing” under applicable law, eligible users may have the right to opt out.

California’s CCPA gives consumers rights related to personal information collected by covered businesses, including rights related to knowing, deleting, correcting, and opting out of sale or sharing.

16. Do Not Sell or Share My Personal Information

If required by applicable law, including California law, we will provide a clear method for eligible users to opt out of the sale or sharing of personal information.

You may submit an opt-out request by:

Emailing us at: [email protected]

Using our website contact us form.

We will process valid opt-out requests as required by applicable law.

We will also recognize legally required browser-based opt-out preference signals where applicable and technically feasible.

17. Sensitive Personal Information

We do not intentionally collect sensitive personal information unless you voluntarily provide it as part of your manuscript, book project, payment process, or communication with us.

Sensitive personal information may include information related to health, religion, race, ethnicity, political views, precise location, financial information, government identifiers, or other protected categories.

Because authors may submit memoirs, personal stories, religious content, medical narratives, trauma-related writing, or other sensitive manuscripts, we may receive sensitive content within submitted project files. We use such information only to provide the requested service and do not use it for advertising, profiling, or unrelated purposes.

If you are a California resident and applicable law gives you the right to limit the use of sensitive personal information, you may contact us.

18. Data Storage and Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods may depend on:

  • The type of information.
  • The nature of the service provided.
  • Project status.
  • Client communication needs.
  • Revision or support periods.
  • Legal, tax, accounting, or compliance requirements.
  • Dispute resolution needs.
  • Security and fraud prevention needs.
  • Backup and archival systems.

Manuscript and project files may be retained for a reasonable period after project completion to support revisions, file recovery, client support, legal compliance, and business records. After the retention period ends, we may delete, anonymize, archive, or securely dispose of the information.

Clients may request deletion of certain personal information or project files, subject to legal, contractual, operational, or compliance limitations.

19. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

These safeguards may include:

  • Restricted access to client files.
  • Password-protected systems.
  • Secure file storage or transfer tools.
  • Access controls for staff and contractors.
  • Use of reputable third-party platforms.
  • Data minimization where practical.
  • Internal confidentiality expectations.
  • Monitoring and review of business systems.
  • Reasonable backup and recovery practices.

No website, email system, cloud platform, or digital transmission method is completely secure. For that reason, we cannot guarantee absolute security. However, we take reasonable steps to protect the information entrusted to us.

20. Data Breach Response

If we become aware of a data security incident involving personal information, we will take reasonable steps to investigate, contain, and respond to the incident.

Where required by applicable law, we will notify affected individuals, regulators, or other required parties. State breach notification laws vary, and requirements may depend on the type of information involved, the risk of harm, the number of affected individuals, and the states where affected individuals reside.

21. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information. These rights may include:

  • The right to know what personal information we collect.
  • The right to access personal information we hold about you.
  • The right to correct inaccurate personal information.
  • The right to request deletion of personal information.
  • The right to opt out of targeted advertising, where applicable.
  • The right to limit certain uses of sensitive personal information, where applicable.
  • The right to receive a copy of certain personal information in portable format, where applicable.
  • The right not to be discriminated against for exercising privacy rights.
  • The right to appeal certain privacy decisions, where required by applicable state law.

To exercise your rights, you may contact us using the form available on the website.

We may need to verify your identity before completing your request. Verification may require matching information you provide with information we already have, requesting additional details, or confirming control over an email address.

22. California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, if we are legally subject to those laws.

California residents may have the right to:

  • Know what categories of personal information we collect.
  • Know the purposes for which we collect personal information.
  • Know the categories of sources from which personal information is collected.
  • Know the categories of third parties to whom personal information is disclosed.
  • Request access to specific pieces of personal information.
  • Request correction of inaccurate personal information.
  • Request deletion of personal information.
  • Opt out of the sale or sharing of personal information.
  • Limit the use or disclosure of sensitive personal information, where applicable.
  • Not receive discriminatory treatment for exercising privacy rights.

23. Categories of Personal Information We May Collect

For California and other state privacy law purposes, we may collect the following categories of personal information:

Identifiers

Examples include name, email address, phone number, mailing address, IP address, account identifiers, and online identifiers.

Customer Records Information

Examples include billing address, transaction records, payment status, invoices, and service history.

Commercial Information

Examples include services requested, services purchased, project details, quote requests, transaction history, and client preferences.

Internet or Network Activity

Examples include website visits, pages viewed, referral sources, cookie identifiers, click activity, device information, and ad interaction data.

Geolocation Information

Examples include an approximate location derived from an IP address. We do not intentionally collect precise geolocation unless you provide it.

Professional or Employment-Related Information

Examples include business name, author platform details, professional role, or business-related information you voluntarily provide.

Inferences

Examples include service interests, project needs, marketing preferences, or likely publishing goals based on your interactions with our website or communications.

Sensitive Personal Information

Examples may include sensitive content voluntarily included in manuscripts or communications. We do not use sensitive personal information for unrelated advertising or profiling.

24. Sources of Personal Information

We may collect personal information from:

  • You directly.
  • Your submitted forms, emails, calls, or messages.
  • Your manuscript and project files.
  • Your device or browser.
  • Cookies, pixels, analytics tools, and advertising technologies.
  • Payment processors.
  • Advertising platforms.
  • CRM, email, and business tools.
  • Publicly available sources, where lawful and relevant.
  • Service providers or contractors involved in our business operations.

25. Business and Commercial Purposes for Collection

We may collect and use personal information for:

  • Providing services.
  • Preparing quotes and proposals.
  • Managing client projects.
  • Formatting, editing, and delivering book files.
  • Processing payments.
  • Client support.
  • Marketing and advertising.
  • Lead generation and follow-up.
  • Website analytics.
  • Conversion tracking.
  • Security and fraud prevention.
  • Legal and compliance obligations.
  • Business operations and recordkeeping.

26. Categories of Third Parties to Whom We May Disclose Information

We may disclose personal information to:

  • Service providers.
  • Contractors.
  • Payment processors.
  • Cloud storage providers.
  • Website hosting providers.
  • Email and CRM providers.
  • Advertising networks.
  • Analytics providers.
  • Professional advisors.
  • Legal authorities where required.
  • Business successors in the event of a merger, acquisition, sale, restructuring, or transfer of business assets.

27. Notice at Collection for California Residents

At or before the point of collection, we may collect the categories of personal information listed in this Privacy Policy for the purposes described above.

We do not knowingly sell personal information for money. However, certain advertising and analytics activities may be considered “sharing” or “sale” under California law. California residents may opt out where applicable.

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted by law.

28. Non-Discrimination

We will not discriminate against you for exercising privacy rights. This means we will not deny services, charge different prices, provide a different level of service, or retaliate against you simply because you exercised rights available under applicable privacy laws.

However, some information may be necessary to provide services. If you ask us to delete or stop using information that is required to complete your project, we may not be able to continue providing certain services.

29. Authorized Agents

Where permitted by applicable law, you may designate an authorized agent to submit a privacy request on your behalf.

We may require proof that the agent has the authority to act for you. We may also ask you to verify your identity directly with us unless the law provides otherwise.

30. State-Specific Privacy Rights

Residents of certain US states may have privacy rights under state consumer privacy laws. These states may include California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon, Montana, Delaware, Iowa, New Jersey, Tennessee, Indiana, and other states as privacy laws continue to develop.

Depending on your state and whether the law applies to our business, you may have rights to access, correct, delete, obtain a copy of, or opt out of certain processing of personal information, including targeted advertising or the sale of personal information.

If your state provides a right to appeal our decision regarding a privacy request, you may submit an appeal by replying to our decision email or contacting us with the subject line “Privacy Appeal.”

31. Children’s Privacy

Our website and services are intended for adults, authors, business clients, and individuals who are at least 18 years old or the age of majority in their jurisdiction.

We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without verified parental consent, we will take reasonable steps to delete that information.

If a parent or guardian believes a child has provided personal information to us, they may contact us.

32. International Users

Although our primary audience is in the United States, we may also serve clients in Canada, the United Kingdom, and other locations.

If you access our website or services from outside the United States, your information may be processed and stored in the United States and as per the applicable US laws and regulations. By availing our services, you agree to our Privacy Policy and Terms and Conditions.

33. Do Not Track Signals

Some browsers offer “Do Not Track” signals. Because there is no uniform industry standard for responding to these signals, our website may not respond to all Do Not Track signals.

Where required by applicable law, we may recognize certain opt-out preference signals, such as Global Privacy Control, if technically feasible and legally required.

34. Third-Party Websites and Links

Our website may contain links to third-party websites, platforms, payment processors, publishing platforms, social media pages, advertising platforms, or other external services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage you to review the privacy policies of any third-party services you use.

35. Social Media and Public Interactions

If you interact with us on social media, such as by commenting, messaging, liking, following, or sharing content, the social media platform may collect and process information according to its own privacy policy.

Information you post publicly may be visible to others. Please avoid posting confidential manuscript details, payment information, personal identifiers, or sensitive information in public comments.

36. Testimonials and Reviews

If you provide a testimonial, review, endorsement, or feedback, we may use it on our website, marketing materials, social media, or advertising.

We may display your name, author name, book title, general location, or review content only as permitted by you or as otherwise allowed by law. If you want a testimonial removed or updated, contact us.

37. Client Results and Portfolio Use

We may ask for permission to display samples, screenshots, formatted pages, book covers, testimonials, or project outcomes as part of our portfolio or marketing materials.

We will not publicly display unpublished manuscripts, confidential book files, or private project materials without permission. Any portfolio use will be handled according to the applicable client agreement and permissions provided.

38. AI, Automation, and Service Tools

We may use digital tools, software, automation, AI, or workflow systems to support project management, formatting, editing, file review, communication, quality control, and business operations.

If any AI-assisted tools are used in connection with a client project, we will use them in a manner consistent with our confidentiality obligations, service scope, and applicable law. We do not use client manuscripts to train public AI models.

39. Email Security and File Transfer

Email is not always a fully secure method of communication. If your manuscript or project includes highly sensitive material, we may recommend using secure file transfer tools or password-protected delivery methods.

You are responsible for ensuring that files you submit do not contain malware, viruses, unlawful content, or content you do not have the right to use.

40. Data Accuracy

We rely on you to provide accurate and current information. If your contact details, billing information, project requirements, or manuscript files change, please notify us so we can keep your project records accurate.

41. Legal Compliance and Protection

We may use or disclose personal information when we believe it is reasonably necessary to:

  1. Comply with applicable law.
  2. Respond to subpoenas, court orders, legal process, or government requests.
  3. Enforce our agreements, terms, policies, or rights.
  4. Protect against fraud, abuse, security threats, or illegal activity.
  5. Protect the rights, safety, property, or interests of Book Formatting Service, our clients, our staff, or others.
  6. Resolve disputes or collect amounts owed.

42. Business Transfers

If Book Formatting Service is involved in a merger, acquisition, sale, restructuring, financing, transfer of assets, bankruptcy, or similar business transaction, personal information may be transferred as part of that transaction.

If such a transfer occurs, we will take reasonable steps to require that personal information remain protected in a manner consistent with this Privacy Policy or as otherwise required by law.

43. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, legal obligations, advertising practices, or data handling procedures.

When we update the Privacy Policy, we will revise the “Last Updated” date at the top of this page. If changes are material, we may provide additional notice where required by law.

Your continued use of our website or services after an updated Privacy Policy is posted means you acknowledge the revised policy.